Beschreibung
-
Lektion 1.Face-To-Face: Delivering an Immersive Customer-Centric Experience
– Key’s to Communication
– How to be a leader in the practice
– Customer Service
– The 5 C’s of Customer Service
– Differentiate between Customer Service and Customer Care
– The 7 Keys to Communication
– The 3 R’s of Leadership.
Lektion 2.Clocked-In: Make Every Minute Matter
– The Why and the Importance of Time Management in the Dental Practice
– The Importance of Morning Huddles and Meetings
– The Keys to Effective Time Management
– Barriers to Effective Time.
Lektion 3.Take Control: Maximize The Schedule, Optimize Productivity
– New and innovative ways to be proactive
– Productive Schedule that IMPACT’s the Team
– The Issues with No Shows Cancellations that IMPACT the Schedule
– Scheduling Policies that IMACT Benefit your Patients and your Team
– Schedule that IMPACTS Creates an Exceptional Patient Experience.
Lektion 4.Getting Along: Talking It Out, Keeping Teams Strong
– The 7 C’s of Effective Communication
– The Communication Cycle
– The different forms of Communication
– The 3 Keys to Successful Conversations
– How to be an Active Listener
– The 8 Tools to Handle Difficult Discussions.
Lektion 5.Outlining the hiring process
– When it is time to hire
– Who you need to hire and how not to compromise
– The steps to effective hiring
– How to attract empower effective applicants
– How to set SMART goals to hiring.
Lektion 6.Interviewing and selecting right candidate
– The interview process and tips to make it easier
– Questions to ask in an interview
– Importance of effective new hire training
– How to develop a training program
– Importance of including the team
– Involvement of the team in the process of hiring and training new employees.
Der Kurs beinhaltet die nächsten Lektionen:
Müssen Sie einen Trainingsexperten konsultieren?
Reichen Sie eine Anfrage ein – unser Manager beantwortet alle Ihre Fragen und findet das passende Training für Sie
Dozenten 1
Veranstalter
OHI-S
OHI-S is the world's leading educational platform for dentists worldwide!
Our core product is training led by the top global speakers in all branches of dentistry. On our platform, you will find courses covering every dental specialty. We offer a comprehensive range of educational formats: congresses, seminars, hands-on workshops, and online courses.
We provide education in 7 languages: English, Spanish, Portuguese, German, French, Ukrainian, Russian.
Our offline projects take place in the most picturesque locations around the world: Kyoto, Florence, Rome, Bologna, Vienna, Berlin, and Prague. Our clients always have a unique opportunity to combine acquiring valuable knowledge with experiencing rich cultural environments.
OHI-S is not just a platform, it’s an entire ecosystem for professionals. Our mobile application, marketplace, and specialized social network connect dentists from all corners of the globe, creating a powerful community for knowledge exchange and collective growth.
Gibt es noch Fragen?
Reichen Sie eine Anfrage ein – unser Manager beantwortet alle Ihre Fragen und findet das passende Training für Sie