Dental office or clinic management. Unleashing business potential

– Key’s to Communication

– How to be a leader in the practice

– Customer Service

– The 5 C’s of Customer Service

– Differentiate between Customer Service and Customer Care

– The 7 Keys to Communication

– The 3 R’s of Leadership.

– The Why and the Importance of Time Management in the Dental Practice

– The Importance of Morning Huddles and Meetings

– The Keys to Effective Time Management

– Barriers to Effective Time.

– New and innovative ways to be proactive

– Productive Schedule that IMPACT’s the Team

– The Issues with No Shows Cancellations that IMPACT the Schedule

– Scheduling Policies that IMACT Benefit your Patients and your Team

– Schedule that IMPACTS Creates an Exceptional Patient Experience.

– The 7 C’s of Effective Communication

– The Communication Cycle

– The different forms of Communication

– The 3 Keys to Successful Conversations

– How to be an Active Listener

– The 8 Tools to Handle Difficult Discussions.

– When it is time to hire

– Who you need to hire and how not to compromise

– The steps to effective hiring

– How to attract empower effective applicants

– How to set SMART goals to hiring.

– The interview process and tips to make it easier

– Questions to ask in an interview

– Importance of effective new hire training

– How to develop a training program

– Importance of including the team

– Involvement of the team in the process of hiring and training new employees.